Tuesday, January 26, 2010


This letter was received in response to my email to Nichole Williams of American Apparel setting the record straight:

"The reason for the recall is because after receiving a few reports of bottles breaking, we made the internal decision to do a voluntary recall of the bottles on both a retail and public level.

We chose this small US manufacturer to produce our nail polish because we support their business model and have a fondness for family who runs it. However, one of the realities of all manufacturing is first-run glitches. We worked all last week with the manufacturer to make the improvements necessary for the second run. Another reason we sought out a US-based company is so we would be able make changes and now, we can investigate what went wrong as quickly as possible. We still believe in the factory we're working with and the new polish will be in stores within the next two weeks.

We will offer an exchange of two new bottles or a $10 giftcard for anyone who brings in a unit from the original run or a receipt."

Hope this clears up any questions or concerns you've had!

No comments:

Post a Comment